1. Operator, contract and launch status
Lead Recovery Desk is operated by Lewis Parrish in Guernsey, Channel Islands. For notices, contact info@leadrecoverydesk.com.
These terms govern free preview access, test access, evaluation accounts and, once paid launch is enabled, paid accounts. They form a contract between the business creating the account and Lewis Parrish. Lead Recovery Desk is for business use only. By creating an account, you confirm that you act wholly or mainly for your trade, business, craft or profession, not as a consumer.
When a paid contract is formed: the paid contracting party is Lewis Parrish. Payments are taken by Paddle, who act as merchant of record and are the seller of record for the transaction. A paid contract is formed only when a payment is actually taken. Until a payment is taken, these terms describe what you would be agreeing to and nothing is charged to you.
2. The service and intended paid offer
Lead Recovery Desk is a self service B2B tool for reviewing and lawfully following up a business's own past enquirers and customers. It cleans and de-duplicates uploaded lists, identifies suppressions, segments contacts by recency, supports campaign drafting and, where enabled, sends approved recovery messages.
- Free preview: up to 100 uploaded rows per calendar month. Contact details remain masked, and preview rows cannot be exported or used for sending.
- Full Audit: £997 once, plus applicable taxes. It unlocks the confirmed working list, segmentation, export and audit features.
- Safe Send: the first 14 days are included when the Full Audit is purchased. It then renews at £597 every 4 weeks from day 15 until cancelled, plus applicable taxes.
- Additional sending identities: Safe Send includes one. Further identities are £97 each per 4-week billing period, to a maximum of five in total. They are never added automatically. You request one, we confirm the exact cost, the domain arrangement and what it does before anything is set up, and nothing is charged or provisioned until you approve it.
The day one service price is £997, plus any applicable taxes, not £1,594. Safe Send can also be started later by an existing Full Audit owner, with the same 14 day included period before the first £597 charge plus any applicable taxes. You can cancel anytime.
Longer Safe Send terms. Safe Send can instead be bought for a longer period at a reduced rate. These are exact week-based periods, not calendar months, because the standard term bills every 4 weeks:
- 26 weeks: £3,298.43 plus applicable taxes, compared with £3,880.50 at the every-4-weeks rate. You save £582.07.
- 52 weeks: £5,820.75 plus applicable taxes, compared with £7,761.00 at the every-4-weeks rate. You save £1,940.25.
A longer term carries the same 14 day included period before its first charge, and renews at the same rate for a further identical period until cancelled. Cancelling stops the next renewal and normally keeps access to the end of the paid period. Where we agree a partial refund on a longer term, it is calculated on whole unused weeks as described in section 7. A term is only available when it is shown as purchasable at checkout.
3. Account rules
You must be at least 18, use a valid business email address, give accurate information and have authority to bind the business named on the account. You are responsible for activity under your account and for protecting your password and connected sender credentials. Tell us promptly if you suspect unauthorised access.
You may not share one account between unrelated businesses, resell access, interfere with security controls, probe another customer's workspace, reverse engineer protected parts of the service, or use the service in a way that could damage it or another person.
4. Your data, instructions and ownership
You keep all rights in your uploaded data, campaign content and business materials. You give us a limited right to host, copy, organise, transmit, back up and otherwise process them only as needed to provide, secure and support the service, follow your instructions and meet legal obligations.
For uploaded lead data, you are normally the controller and we act as your processor. Our Data Processing Agreement forms part of these terms and contains the processing instructions and safeguards. For account, security, support and billing data, we act as a controller as explained in the Privacy Notice.
You must not upload passwords, payment card details, identity documents, children's data, criminal offence data or special category data such as health, biometric, political, religious, trade union or sexual information unless we have first agreed appropriate written instructions and safeguards. The current service is not designed for those categories.
Automated column mapping. When you upload a file, the column headings from its first row may be sent to our AI provider, Anthropic, so that messy headings can be matched to the fields the service understands. Only the headings are sent. Contact rows, names, email addresses, phone numbers and any other record content are not sent to that provider, and the mapping result is only a suggestion about which column is which. If the call fails or is unavailable, the upload falls back to our own deterministic detection and still works. Anthropic is listed as a sub-processor in the Data Processing Agreement.
SMS. The service is an email product. An SMS channel exists but is limited to workspaces we have specifically invited, and it is not part of what you receive when you buy the Full Audit or Safe Send. Where SMS is not enabled for your workspace, the service refuses SMS steps rather than sending them. STOP replies received through a configured route are always honoured as opt-outs regardless of whether the channel is otherwise enabled for you.
5. Lawful lists and direct marketing
You warrant that every uploaded contact came from your own lawful relationship, enquiry, sale or genuine sales negotiation. Purchased, rented, scraped, borrowed or third party lists are prohibited. You must keep evidence of the source, the lawful basis for processing and any marketing permission or soft opt-in on which you rely.
For UK electronic mail marketing to individuals, sole traders and ordinary partnerships, the Privacy and Electronic Communications Regulations may require consent or every condition of the existing customer soft opt-in. This normally means that details were obtained during a sale or genuine sales negotiation, the message concerns your own similar products or services, and a simple opt-out was offered when details were collected and in every later message. Corporate subscribers can be treated differently, but named business contacts still have data protection rights. Other locations have their own rules.
You decide whether a contact may lawfully be messaged. The service's suppressions, quiet hours, caps and unsubscribe controls assist compliance but do not replace your legal assessment. You must honour all objections and opt-outs, keep your privacy information current, and comply with every data protection, direct marketing, consumer, professional and sector rule that applies to you or the recipient.
6. Safe Send and sender providers
Safe Send uses a dedicated email address that you arrange on a domain or subdomain owned by your business and connect through your own SMTP or email provider. You choose and approve the sender identity, reply address, recipients, content, timing and campaign.
A sending identity belongs to one business only. We do not share a sender, domain or sending reputation between customers, and we do not use a generic shared identity on your behalf. Use a dedicated recovery address or subdomain rather than your day-to-day business inbox, and use a provider-issued app credential rather than your normal mailbox password. You remain responsible for your domain, DNS and provider account. We do not register a domain, change DNS, activate a sender or incur any third party cost without your approval first. If we agree additional capacity for more of your own dedicated addresses, it is £97 each per 4-week billing period, to a maximum of five in total; nothing is charged or provisioned until you approve it. Additional identities do not increase how many messages you may send: that limit is set by sender health. We never promise inbox placement, a guaranteed delivery rate or unlimited sending.
Each contact is assigned to a single sending identity and stays with it. If that identity is paused or not ready, its messages wait rather than going out through a different one.
Recipients are protected by rules that sit above any individual campaign: a contact who replies has their automated follow-up paused until you resume it, opt-outs are honoured across your whole workspace, and there are limits on how often the same person may be contacted regardless of how many campaigns or senders you run. Those limits are shown on your account page.
You are the sender and remain responsible for the messages. Ordinary email replies remain in your dedicated business inbox through the monitored Reply-To address you choose. Signed email unsubscribe actions update the suppression list. Where your account has been explicitly invited to the text beta and you have connected your own provider, STOP replies received through the configured webhook do the same. Provider delivery, bounce, complaint and unsubscribe events may be recorded to protect recipients and control sending readiness.
Live sending is fail closed. It requires the platform switch, approval or automatic readiness for the exact customer, an authenticated sender, a successful owner-only test where applicable, fresh provider feedback and the applicable sending cap. Queued work may pause if any safety signal becomes stale or adverse. We may reduce caps or stop sending to protect recipients, providers, the service or our legal position.
7. Payments, renewal, cancellation and refunds
Paddle processes payments. The Full Audit costs £997 once, plus applicable taxes. Safe Send has a 14 day included period and then renews at £597 every 4 weeks plus applicable taxes until cancelled. Paddle calculates any applicable tax from the buyer information supplied at checkout, and the checkout page shows the total amount due before you confirm. No amount is charged until you confirm it.
You may cancel Safe Send through the Paddle billing portal linked from your account. Cancelling before day 15 prevents the first £597 charge. Cancelling after a renewal stops the next renewal, and access normally continues until the current paid period ends. Cancellation does not automatically issue a refund. To ask us to review a refund, email info@leadrecoverydesk.com. Closing an account also requests cancellation. If provider cancellation fails, we preserve a restricted cleanup task and tell you rather than pretending cancellation succeeded.
Full Audit refund requests must reach us within 14 calendar days of payment. If we grant a Full Audit refund, we revoke access to the Full Audit immediately. After that 14 day period, the £997 charge is normally non-refundable because the purchased service has been supplied. We will correct duplicate charges, failed unlocks and services not supplied. Nothing in these terms removes a right that the law does not allow us to exclude.
Where we agree a partial refund on a Safe Send billing period, it is limited to whole unused weeks remaining when we receive the request. A started week is not refundable. An agreed refund shortens access to match the period refunded, and we tell you the figures we used. We may make an exception where there is a clear Lead Recovery Desk error.
We may change future prices. Existing subscribers will receive reasonable advance notice of a recurring price change and any consent required by law or Paddle before the new amount is charged.
8. Availability, changes and third party services
The service is provided on a reasonable care and skill basis, but pre-launch and test features may change. We do not promise uninterrupted availability, permanent compatibility with every file or provider, or that any provider will accept or deliver a message. We may carry out maintenance, correct defects and change features where reasonably necessary for security, law, provider requirements or product improvement.
Paddle, Fly.io, Tigris, Resend, Anthropic and customer-selected sender providers operate their own services. We remain responsible for our duties under these terms and the DPA, but we are not responsible for an outage or decision outside our reasonable control. If a material service reduction affects a paid subscription, your remedy is to cancel before the next renewal, without prejudice to rights that cannot be excluded.
9. Confidentiality and security
Each party must protect the other's confidential information and use it only to perform this agreement, except where disclosure is required by law or to an authorised provider under appropriate obligations. This does not cover information that is already public without breach, was lawfully known, or was independently developed.
We use the safeguards described in the DPA, including separate customer databases, access controls, transport encryption, password hashing, encrypted sender credentials, sending interlocks, backups and audit records. No internet service can promise absolute security. You must use the self service controls and contact us promptly at info@leadrecoverydesk.com if you believe data or credentials are at risk.
10. Acceptable use, suspension and termination
Our Acceptable Use Policy forms part of these terms and you agree to it by using the service. It sets out what may and may not be sent, the evidence of permission we expect for a list, and what happens when a campaign or import is judged high risk. Where a campaign is held for review, or a workspace is suspended for a breach, that decision is made under that policy and we tell you the reason.
We may suspend sending or account access immediately where reasonably necessary to stop unlawful messaging, spam, fraud, security risk, provider harm or breach of these terms or the Acceptable Use Policy. Where the issue can be corrected safely, we will explain what is required. We may terminate for a serious or repeated breach, insolvency, legal requirement or permanent discontinuation of the service, giving reasonable notice where circumstances allow.
You can export your active data before deletion and close your account through the account page. Closing the account removes active workspace and account data, subject to the backup rotation and restricted cleanup records described in the Privacy Notice and DPA. You remain responsible for keeping any suppression evidence your business needs after closure.
11. Intellectual property
We own or license the software, design, documentation, brand and service materials. During your account, we grant your business a limited, non-exclusive, non-transferable right to use the service for its internal business purposes. No ownership transfers to you. Feedback may be used to improve the service provided it does not identify your contacts or disclose your confidential information.
12. Responsibility and liability
You are responsible for your list, lawful basis, message content, sender identity, approvals, instructions, replies, claims and compliance. To the extent permitted by law, you will reimburse reasonable direct losses, third party claims, regulatory costs and provider charges caused by your unlawful list, unlawful message, infringement or deliberate breach of these terms, but only to the extent caused by you.
We do not guarantee replies, bookings, revenue, deliverability, inbox placement or recovery results. To the fullest extent permitted by law, neither party is liable for indirect or consequential loss. We are not liable for lost profits, lost business, lost opportunity, anticipated savings or reputational loss, except where the law does not allow that exclusion.
Our total aggregate liability arising from the service is limited to the greater of £997 and the fees you paid us during the 12 months before the event giving rise to the claim. This cap does not apply to fraud, fraudulent misrepresentation, death or personal injury caused by negligence, deliberate misuse of confidential information, or any liability that cannot lawfully be limited.
13. Events outside reasonable control
Neither party is responsible for delay or failure caused by an event outside its reasonable control, including widespread network failure, provider outage, natural disaster, war, civil emergency, government action or labour disruption. The affected party must take reasonable steps to reduce the impact. Payment already due and data protection duties that can still be performed are not excused.
14. Changes, notices and general terms
We may update these terms for law, security, provider or product changes. The version and date below will change. Material changes will be notified to the account email before taking effect where reasonably possible. A recurring price change follows the separate notice rule above. If you do not accept a material change, stop using the service and close the account before it takes effect.
Formal notices may be sent to info@leadrecoverydesk.com and to the email on your account. Email is treated as received on the next business day unless a delivery failure is reported. You may not assign this agreement without our written consent. We may transfer it to the final paid contracting entity or a successor operating the service, but only with notice and without reducing your accrued rights or data protection safeguards.
These terms, the DPA and documents expressly incorporated into them are the entire agreement about the service. If there is a conflict, the DPA controls for processing customer lead data and these terms control otherwise. If one term is unenforceable, the rest remains effective. Delay in enforcing a term is not a waiver. No person other than the parties has a right to enforce these terms.
15. Governing law and courts
These terms and non-contractual obligations connected with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory rule that applies despite this choice. Data protection complaints may still be made to the regulator with authority over the relevant processing, including the Guernsey Office of the Data Protection Authority.