Help and answers

Run the Desk with confidence

Clear answers for uploads, privacy, sender setup, billing, and using the Desk.

Data and privacy

Start with your question

What do you need help with?

First time using a tool like this?

A lead is a past customer or someone who previously asked your business about its services. An audit organises the information in your list; it cannot prove permission to contact someone. A sequence is a set of follow-up messages spaced over time.

Try your list. Upload a spreadsheet export or try the sample. The free preview hides contact details and sends nothing. Your masked report stays saved until you delete it or close your account.
Check before paying. Read mailbox compatibility and prices and renewal periods. Mailbox costs are separate. On every 4 weeks the included 14 days run from purchase, even while setup is unfinished. A 6- or 12-month package is paid in full up front and its weeks also run from purchase.
Review your paid audit. Complete the business questions, confirm your list and check who should be set aside. A Warm label means recent activity in the supplied data, not permission or proven interest.
Prepare the messages. On Campaign emails, choose an approach, read and edit every message, then approve it. In Sending setup, finish the checklist, including reply handling and activation. Buying or saving settings does not start sending.
Watch and respond. Check your sending mailbox and Replies. An empty Replies page does not prove nobody replied. Handle stop requests promptly and record bookings and payments separately.

Stuck at a step? Use Help in the corner or email info@leadrecoverydesk.com. Describe the page and message you see; do not send passwords or customer lists.

Launch status

Start with the free private preview

Create an account, upload a CSV or TSV, and privately preview up to 100 rows per calendar month. Contact details stay masked and preview rows cannot be used, exported, or sent. If you need help with an existing account, email support.

Common questions

Start where you are

Getting started

What can I upload?

Any export of your past leads as a CSV or TSV file, or pasted text. If your list is in Excel, choose File, Save As, then CSV UTF-8. In Google Sheets, choose File, Download, then Comma-separated values (.csv). Both routes make a new upload copy and leave your original spreadsheet alone. We read messy CSV-style exports too, including odd column names, extra columns, and quoted fields. With the audit a file can be up to 125 MB; the free preview takes files up to 75 MB. For anything larger, split it into batches and upload each one.

What do warm, lukewarm, and cold mean?

Warm means you last heard from them within 4 months. Lukewarm means 4 to 9 months ago. Cold means longer ago than 9 months. Records without reliable activity, outcome, engagement, or customer-history context stay in Needs more context instead of being guessed into a priority group. The audit keeps those records available for review, without treating them as an automatic contact recommendation.

What is the review screen before I confirm?

After you upload, we show exactly what we found, including how many rows we read, which columns we matched to name, email, phone, and date, how your leads split across the segments, and anyone we set aside because they opted out. Free-preview rows stay restricted inside your own private account and cannot be used, exported, or sent. The audit lets you confirm them as a working list.

Your data and privacy

Where does my list go?

The free preview requires an account and includes up to 100 rows per calendar month. Your upload is processed inside your own private account. Before purchase, contact details are masked and the preview cannot be used, exported, or sent. We never sell it or use it to market to your contacts. The limited providers needed to host, back up, map or deliver the service are explained in the Privacy Notice.

Can I delete my data?

Yes. You can delete a masked free audit from Your saved free audits. Original unconfirmed upload records are cleared after 48 hours; the masked report remains until you delete it or close your account. To close your account, open your account page and use Delete account. That removes the active account, leads, campaigns and sender connections. Ordinary backup copies normally expire within 30 days. If a backup or recovery failure would leave no verified recoverable copy, an isolated encrypted recovery copy may be retained longer until a replacement is verified. It is used only for recovery, and account-deletion instructions must be reapplied after restoration. A minimal pseudonymous cleanup record can remain only while a provider or local deletion task is being completed.

Connecting your sender

How do I connect automatic replies?

For a Google Workspace, Hostinger or IONOS mailbox connected through its own option, open Sending setup and enable the separate campaign reply address. The mailbox setup guides walk through each provider step by step. Save and verify outgoing email, then use Connect replies and stop requests. Read and accept the mailbox permission, wait for monitoring to connect, and request the two emails to your sign-in inbox. Press Reply in each: answer normally to the first and STOP to the second. LRD records the checks separately from your customers. No forwarding rule is needed for this route.

LRD checks periodically, so detection is not instantaneous. Keep checking your mailbox and do not permanently delete unprocessed campaign replies. If monitoring becomes stale, cannot read a reply or loses access, email sending is held. Temporary connection problems retry automatically. If you change the saved connection, revoke its app password, reconnect and complete the checks again. Stopping monitoring does not revoke an app password at your provider, or remove your sending connection.

Email setup and LRD sending limitsStarting allowances, maxima and setup status

These are LRD limits, not provider quotas. Limits are per sending address, over any rolling 24 hours, and cover first emails and later campaign emails together. An email counts once it reaches your email provider, even if it then bounces.

You can connect Google Workspace, Hostinger and IONOS in LRD yourself today, and Google Workspace is the one we recommend.

Google WorkspaceStarts at 5/day · maximum 20/dayReady to connect — this is the one we recommend

Once setup checks pass, each address sends 5 a day for its first 14 days, then 10 a day for the next 7 days, then 20 a day from then on.

The recommended route. Business-domain mailbox, app password and 2-Step Verification, then the LRD sending checks.

Google prohibits unsolicited mass email and other spam. An earlier enquiry alone does not establish that your planned message meets its rules. Use a dedicated business-domain mailbox, confirm App passwords are available with 2-Step Verification, and complete LRD’s sending checks. Provider account limits also apply; LRD’s lower limits do not promise delivery or spare capacity.

Next step: Check your account offers App passwords before buying. If it does not, do not weaken security to connect. Use a dedicated mailbox, never your normal Google password. Then complete the LRD sender and reply checks.

Step-by-step setup guide

Google acceptable use policy Gmail sender requirements App passwords

Hostinger Email (native service)Starts at 5/day · maximum 20/dayReady to connect

Once setup checks pass, each address sends 5 a day for its first 14 days, then 10 a day for the next 7 days, then 20 a day from then on.

Hostinger permits solicited email from its own mailboxes. Connect it in LRD with a dedicated mailbox and its password; LRD proves replies reach the Desk before any campaign email goes out.

Hostinger says you are free to send any legal and solicited email from its own mailboxes, and asks for opt-in, an easy unsubscribe link and your domain records in place. This is Hostinger's own email service, not the Titan service some Hostinger plans include, which has different rules.

Next step: Make sure the plan is Hostinger's own email, not Titan. Create a dedicated mailbox, choose Hostinger Email in Sending setup, then complete the sending test and both reply checks.

Step-by-step setup guide

Is mass mailing supported Terms of service

IONOS MailStarts at 5/day · maximum 20/dayReady to connect

Once setup checks pass, each address sends 5 a day for its first 14 days, then 10 a day for the next 7 days, then 20 a day from then on.

IONOS permits mail its recipients agreed to receive, with conditions on content. Connect it in LRD with a dedicated mailbox and its password; LRD proves replies reach the Desk before any campaign email goes out.

Check the terms for your IONOS account and obtain the permission required for the planned messages. Its published policy for mail received by IONOS requires explicit consent for commercial email, an easy opt-out and valid postal and telephone contact details. A previous enquiry alone does not establish compliance. LRD’s daily limits do not override provider rules or account limits.

Next step: Create a dedicated mailbox in your IONOS account, choose the IONOS option for your account's country in Sending setup, then complete the sending test and both reply checks.

Step-by-step setup guide

Acceptable use policy Email policy

Using a different email provider? It is not supported yet. Ask us before you buy a mailbox and we will check it for you. Personal addresses such as Gmail or Outlook.com cannot send campaigns.

Recipient permission and all sending checks still apply. Never share your everyday inbox password or turn off security protections. Email setup help.

How limits and setup checks work

Each sending address sends 5 a day for its first 14 days, then 10 a day for the next 7 days, then 20 a day from then on. It only moves up if it has actually been sending, so the soonest it can reach 20 a day is 21 days, and an email to an address that does not exist, a spam complaint or a block by an email provider pauses it straight away. Legacy automated email campaign contracts include 2 addresses (up to 40 a day once both reach 20). Their existing extra-address contracts allow up to 3 more at £97 each every 4 weeks (the same rate, with no discount, on the 6- and 12-month terms), for a maximum of 100 a day across 5 addresses. Calendar-month packages have their own address limits shown in your account and package details; legacy extra-address charges do not automatically apply to them. An address that is not set up yet adds nothing.

A dedicated mailbox on your business domain, with provider terms that permit your planned recovery emails.
A working secure sending connection and verified domain settings.
A tested route for handling replies and opt-outs, so campaign emails can be held when needed.
Eligible contacts, your reviewed messages, an active automated email campaign subscription and sending activation. Connecting a mailbox alone does not start automation.

No mailbox makes every old contact eligible. Do not send to bought or scraped lists, opted-out contacts, or people you lack permission to contact. Provider terms may be stricter than local law. Low volume, a separate mailbox or a successful test does not override those rules. If your provider or plan is not listed, it is unverified until checked. Never share your everyday inbox password or turn off security protections.

Published rules reviewed 2026-09-18. Provider rules and account settings can change; compatibility must be checked before activation.

How does the dedicated sender setup work?

Create a dedicated recovery address on a domain your business owns, such as followup@recovery.yourbusiness.com. Check the provider options above first. In Sending Setup, use an app password where supported, or only a dedicated mailbox credential if your provider requires one. Never use your everyday inbox password. Messages send from that address and replies return to the inbox you selected. Saving the sending connection does not authorise mailbox reading. For supported Google Workspace reply monitoring, you separately allow LRD to read matching campaign replies; complete the reply and STOP checks before activation. Check SPF, DKIM and DMARC with your provider, then send one harmless test to your account address before the sender can become ready. LRD requires TLS and starts with a conservative five-message pilot.

Can I have more than one sender?

Yes. The campaign emails include two sending identities on every package, and you can hold up to five in total; extra ones are £97 every 4 weeks each (£582 per 24 weeks or £1,164 per 48 weeks on the longer packages, with no discount). Choose them before you buy, or add them at any time from Sending setup: you see the price first, and added part-way through a billing period you only pay for the rest of that period. Every identity belongs to your business alone and is never shared with another customer. Two things worth knowing: each ready identity has its own daily allowance, so more senders can send more in total, but only as each one earns it; and each identity builds its own track record, so a new one starts at five a day regardless of how well an existing one is doing.

Why did a message stay put instead of going out?

Every contact is assigned to one sending identity and stays with it. If that identity is paused, still in its readiness period or has been removed, its messages wait rather than quietly going out through a different sender. That is deliberate: the person on the other end agreed to hear from a particular business address, and swapping the sender underneath them is how a recipient stops recognising you. Resume or fix that identity and its queued work continues from where it stopped. Pausing a sender keeps it: its identity, its reply routing and its assigned contacts all survive.

Do I need to warm up every new email address?

Do not use services that manufacture opens, replies, or fake conversations. Provider guidance is to begin with low, consistent, legitimate sending to people who expect the message, then increase gradually while checking bounces, complaints, opt-outs, and domain reputation. LRD starts at five live email messages in a rolling 24 hours and holds there for the first fourteen days, because a mailbox created for this has no sending history and a new address that suddenly sends more is what gets filed as spam. After that fortnight the limit rises to ten a day for seven days, and then to twenty a day, where it stays. Every address climbs from five a day to a top of 20 on the same three steps, whether it is your own mailbox connected over SMTP or a managed sending route, and each step needs twice that step's limit actually accepted by your mail server before it moves. Twenty a day per address is the ceiling, not a milestone, and no amount of good history raises it. Time passing alone never raises the limit, and it only keeps climbing while your own bounce and complaint rates stay clean, so it is earned rather than granted. Complaints, provider blocks, hard bounces, repeated failures, stale feedback, or failed authentication pause sending automatically. An unsubscribe does not pause sending, because someone choosing to leave your list is normal and expected and that person is removed immediately. An unusually high unsubscribe rate does pause it. Titan Mail is not supported for campaigns, because it reports nothing back about what happened to a message.

Are text messages available?

Text messaging is an invite-only beta, not part of normal setup or the standard campaign emails service. Do not set up a text sender unless Lead Recovery Desk has invited your account to the beta. If invited, texts use your own Twilio account and number, so you remain in control of both the number and its costs.

How do replies and opt-outs work?

Email replies return to the Reply-To inbox you chose. With separately authorised and tested reply monitoring on a supported mailbox, LRD reads matching campaign replies and records them in the Desk. Other email routes need a working, tested reply integration. A recorded reply holds that person’s remaining campaign emails; a recognised stop request suppresses them. Keep checking your sending mailbox too, and record positive outcomes separately after handling them. Every email carries a signed unsubscribe link that updates the do-not-contact list and cancels remaining queued messages. For an account explicitly invited to the text beta, STOP replies are suppressed automatically.

Sending and safety

What is preview mode?

Until live sending is enabled for your account, every set of campaign emails runs in preview mode. The desk records exactly what it would send and to whom, but contacts nobody. Pending or paused automatic work stays queued. Once the sender is ready and you approve a campaign, the first five email messages can run as a controlled pilot. The platform master switch remains the final emergency stop.

Can I change the messages before they send?

Yes. Open a draft in Campaign emails to edit each message and its email subject before approval. The gaps shown between steps are fixed in this editor; they are not editable fields. Required opt-out wording is validated, and every delivered email also receives a signed unsubscribe link and one-click unsubscribe headers that cannot be removed in the editor.

Someone replied and their campaign emails stopped. Is that a fault?

No, that is the intended behaviour. When a reply is recorded in the Desk, their remaining automated messages are held rather than sent, because a real conversation has started and a sequence carrying on over the top of it is the fastest way to annoy someone who was interested. Email replies go to your monitored business inbox. The Desk can record them through separately authorised, tested Google Workspace monitoring or another working reply integration. Google Workspace monitoring does not need a forwarding rule. Detection is periodic, so keep checking your mailbox too. Record replies and stop requests before further messages are due; use the contact controls to hold campaign emails or suppress the contact as appropriate. Held is not cancelled: handle the reply, then use Resume follow up on that contact and the exact remaining steps continue. A campaign holding replies also will not report itself finished, so held work never disappears quietly. An opt-out is different: it suppresses the contact outright and cannot be resumed.

I uploaded my list and cannot start campaign emails. Is that a fault?

Not always. A first upload that is very large, or that is missing where the contacts came from, is held for review rather than sent. Open the page where you uploaded the list: a held file is named there, with why it was flagged. Confirm it is your own list with a lawful basis to contact those people, or discard it. Campaign emails stay blocked while the hold is on. The list is not approved automatically.

How often can the same person be contacted?

There are limits across your whole account, not per set of campaign emails, so they cannot be sidestepped by starting another set or adding another sender. By default a contact who has already been messaged is left alone for 30 days before a different campaign may reach them again, and no contact receives more than 6 messages in any rolling 90 days. Later steps of a sequence someone is already enrolled in are the agreed follow up and are exempt from the cooldown. Only messages actually sent count, because a preview run reached nobody. You can adjust these on your account page. If a contact is paused for this reason nothing is lost: the Desk records why, and the message becomes eligible again once the relevant limit clears, provided all other sending checks still pass.

What can a recipient do about it?

Every email carries an unsubscribe link and the one-click unsubscribe headers that email apps use to show their own unsubscribe button. Neither requires signing in, payment or extra personal information. Opening the message’s link shows a confirmation page; the recipient presses Unsubscribe there. An email app’s supported one-click unsubscribe action submits the request directly. The page they land on names your business, explains why they were contacted and links your privacy information, so they are never guessing who is writing to them. Opting out applies across your whole account immediately, not just the campaign that reached them.

What stops me from messaging the wrong people?

Independent gates protect live sending. Opted-out contacts are excluded, quiet hours and caps are enforced, an email sender must pass a real owner-only test message, the exact From domain must be authenticated, provider feedback must remain fresh, and the platform master switch must be on. A new automatic activation starts with a five-message rolling email pilot; excess queued email waits rather than sending. Blocking health signals pause sending for the affected account or sender. A normal unsubscribe suppresses that person; an unusually high unsubscribe rate can also pause sending. Until every gate passes, automatic email stays queued and contacts nobody.

Billing and account

How does payment work?

The audit is £997 once, plus applicable taxes. The first 14 days of the automated email campaign is included at no extra charge. Then £597 every 4 weeks plus applicable taxes. The 14 days start from purchase. Or pay for 6 months (£3,044.70, 24 weeks, 15% off the campaign) or 12 months (£5,373, 48 weeks, 25% off the campaign) up front instead, with no free 14 days. The discount is on the campaign only; the audit is always £997. Already paying every 4 weeks? Switch to a longer package from your account without paying for the audit again. Your final tax is calculated at checkout from your business location. You can cancel the automated email campaign from your account before the next renewal, and the free private preview is always there to start with.

I forgot my password

Use the forgot your password link on the sign in page. We email you a secure link to set a new one. The link works once and expires after a short time.

Still stuck?

Email support: Monday–Friday, 9am–4pm UK time (GMT/BST). Replies may take time; this is not live chat.

Email info@leadrecoverydesk.com from your account address and we will get you moving. You can also reach Lewis on WhatsApp, X, or LinkedIn. Lewis Parrish, director of Parrish Projects Limited, answers these himself; there is no ticket queue.