1. Operator, contract and launch status
Lead Recovery Desk is operated by Parrish Projects Limited, a company registered in Guernsey, Channel Islands (registration number 78700), with its registered office at Mont Crevelt House, Bulwer Avenue, St Sampson, Guernsey GY2 4LH. Lead Recovery Desk is a trading name of Parrish Projects Limited. For notices, contact info@leadrecoverydesk.com.
These terms govern free preview access, test access, evaluation accounts and, once paid launch is enabled, paid accounts. They form a contract between the business creating the account and Parrish Projects Limited. Lead Recovery Desk is for business use only. By creating an account, you confirm that you act wholly or mainly for your trade, business, craft or profession, not as a consumer.
When a paid contract is formed: the paid contracting party is Parrish Projects Limited. Payments are taken by Paddle, who act as merchant of record and are the seller of record for the transaction. A paid contract is formed only when a payment is actually taken. Until a payment is taken, these terms describe what you would be agreeing to and nothing is charged to you.
2. The service and intended paid offer
Lead Recovery Desk is a self service B2B tool for reviewing and lawfully following up a business's own past enquirers and customers. It cleans and de-duplicates uploaded lists, identifies suppressions, segments contacts by recency, supports campaign drafting and, where enabled, sends approved recovery messages.
- Free preview: up to 100 uploaded rows per calendar month. Contact details remain masked, and preview rows cannot be exported or used for sending.
- Full Audit: £997 once, plus applicable taxes. It unlocks the confirmed working list, segmentation, export and audit features.
- Safe Send: on the every-4-weeks term, the first 14 days are included when the Full Audit is purchased. It then renews at £597 every 4 weeks from day 15 until cancelled, plus applicable taxes. The longer terms below are paid in full up front and have no included period.
- Additional sending identities: Safe Send includes two on every term. Further identities can be added before you buy or at any time from Sending setup, to a maximum of five in total. Each one costs the same as four weeks of £97, with no discount, and is billed with your package on its own cycle: £97 every 4 weeks, £582 every 24 weeks or £1,164 every 48 weeks. Added part-way through a billing period, you are charged only for the rest of that period, and then the full amount at each renewal; added during the 14 day included period, nothing is charged until that period ends. You confirm the price before anything is charged. They are never added without your confirmation.
The day one service price is £997, plus any applicable taxes, not £1,594. Safe Send can also be started later by an existing Full Audit owner, with the same 14 day included period before the first £597 charge plus any applicable taxes. You can cancel anytime.
Longer Safe Send terms. Safe Send can instead be bought for a longer period at a reduced rate. These are exact week-based periods, not calendar months, because the standard term bills every 4 weeks:
- 24 weeks (6 months): £3,044.70 plus applicable taxes, compared with £3,582 for six every-4-weeks payments. You save £537.30.
- 48 weeks (12 months): £5,373 plus applicable taxes, compared with £7,164 for twelve every-4-weeks payments. You save £1,791.
- The saving applies to the campaign only. The Full Audit is always £997 and is never discounted.
A longer term has no included period. Bought with the Full Audit, it is charged in full at the same time as the audit. An existing every-4-weeks customer can move to a longer term from their account: the Full Audit is not charged again, the longer term is charged in full when you confirm, less £149.25 for each whole unused week of the current 4-week period (a started week counts as used, and nothing is taken off during the 14 day included period), and the every-4-weeks subscription then stops. A longer term renews at the same rate for a further identical period until cancelled. Cancelling stops the next renewal and normally keeps access to the end of the paid period. Where we agree a partial refund on a longer term, it is calculated on whole unused weeks as described in section 7. A term is only available when it is shown as purchasable at checkout.
3. Account rules
You must be at least 18, use a valid business email address, give accurate information and have authority to bind the business named on the account. You are responsible for activity under your account and for protecting your password and connected sender credentials. Tell us promptly if you suspect unauthorised access.
You may not share one account between unrelated businesses, resell access, interfere with security controls, probe another customer's workspace, reverse engineer protected parts of the service, or use the service in a way that could damage it or another person.
4. Your data, instructions and ownership
You keep all rights in your uploaded data, campaign content and business materials. You give us a limited right to host, copy, organise, transmit, back up and otherwise process them only as needed to provide, secure and support the service, follow your instructions and meet legal obligations.
For uploaded lead data, you are normally the controller and we act as your processor. Our Data Processing Agreement forms part of these terms and contains the processing instructions and safeguards. For account, security, support and billing data, we act as a controller as explained in the Privacy Notice.
You must not upload passwords, payment card details, identity documents, children's data, criminal offence data or special category data such as health, biometric, political, religious, trade union or sexual information unless we have first agreed appropriate written instructions and safeguards. The current service is not designed for those categories.
Automated column mapping. When you upload a file, the column headings from its first row may be sent to our AI provider, Anthropic, so that messy headings can be matched to the fields the service understands. Only the headings are sent for this mapping; contact rows are not included. Keep personal information out of headings. The mapping result is only a suggestion about which column is which. If the call fails or is unavailable, the upload falls back to our own deterministic detection and still works. Anthropic is listed as a sub-processor in the Data Processing Agreement.
Optional AI analysis and advice. When a feature is enabled and you confirm its request, Anthropic may receive extracted text from your chosen public business page; your confirmed business profile and recovery objective; or your question, saved campaign context and sequence, aggregate recorded classifications, safe editing preferences and up to six recent questions and answers for the selected email. For reply assistance, it receives the selected customer reply, confirmed business facts, additional facts you verify, campaign objective, wording restrictions and safe editing preferences. These requests do not automatically attach the uploaded contact table. The selected reply and free text in your profile, question or draft may contain personal information and be included in the request: do not include sensitive information or unnecessary personal details. The Privacy Notice and DPA describe these separate uses. AI output is advice or draft material; it never approves or sends a message. Review it before applying any suggestion. Manual entry, editing and reply review remain available when AI is unavailable.
SMS. The service is an email product. An SMS channel exists but is limited to workspaces we have specifically invited, and it is not part of what you receive when you buy the Full Audit or Safe Send. Where SMS is not enabled for your workspace, the service refuses SMS steps rather than sending them. STOP replies received through a configured route are always honoured as opt-outs regardless of whether the channel is otherwise enabled for you.
5. Lawful lists and direct marketing
You warrant that every uploaded contact came from your own lawful relationship, enquiry, sale or genuine sales negotiation. Purchased, rented, scraped, borrowed or third party lists are prohibited. You must keep evidence of the source, the lawful basis for processing and any marketing permission or soft opt-in on which you rely.
For UK electronic mail marketing to individuals, sole traders and ordinary partnerships, the Privacy and Electronic Communications Regulations may require consent or every condition of the existing customer soft opt-in. This normally means that details were obtained during a sale or genuine sales negotiation, the message concerns your own similar products or services, and a simple opt-out was offered when details were collected and in every later message. Corporate subscribers can be treated differently, but named business contacts still have data protection rights. Other locations have their own rules.
You decide whether a contact may lawfully be messaged. The service's suppressions, quiet hours, caps and unsubscribe controls assist compliance but do not replace your legal assessment. You must honour all objections and opt-outs, keep your privacy information current, and comply with every data protection, direct marketing, consumer, professional and sector rule that applies to you or the recipient.
6. Safe Send and sender providers
Safe Send uses a dedicated email address that you arrange on a domain or subdomain owned by your business and connect through your own SMTP or email provider. You choose and approve the sender identity, reply address, recipients, content, timing and campaign.
A sending identity belongs to one business only. We do not share a sender, domain or sending reputation between customers, and we do not use a generic shared identity on your behalf. Use a dedicated recovery address or subdomain rather than your day-to-day business inbox, and use a provider-issued app credential rather than your normal mailbox password. You remain responsible for your domain, DNS and provider account. We do not register a domain, change DNS, activate a sender or incur any third party cost without your approval first. Additional dedicated addresses are priced as set out in section 2, to a maximum of five in total. Each sending identity adds its own daily allowance once it passes readiness checks: 5 emails per rolling 24 hours for its first 14 days, then 10 for the next 7 days, then up to 20, moving up only if it has been sending. Your combined allowance is the sum of eligible identities’ allowances, to a maximum of 100 per account. Failed and uncertain attempts count toward these limits; pausing or removing an address does not reset used allowance. Each identity remains subject to its own limit and all sending safeguards; paused or unready identities add no available allowance. We never promise inbox placement, a guaranteed delivery rate or unlimited sending.
Each contact is assigned to a single sending identity and stays with it. If that identity is paused or not ready, its messages wait rather than going out through a different one.
Recipients are protected by rules that sit above any individual campaign: a contact whose reply is recorded in the Desk has their automated follow-up paused until you resume it, opt-outs are honoured across your whole workspace, and there are limits on how often the same person may be contacted regardless of how many campaigns or senders you run. Those limits are shown on your account page.
You are the sender and remain responsible for the messages. Ordinary email replies remain in your dedicated business inbox through the monitored Reply-To address you choose. They appear in the Desk only when a working reply integration records them; otherwise you must record replies and stop requests before further follow-ups are due. Signed email unsubscribe actions update the suppression list. Where your account has been explicitly invited to the text beta and you have connected your own provider, STOP replies received through the configured webhook do the same. Provider delivery, bounce, complaint and unsubscribe events may be recorded to protect recipients and control sending readiness.
Live sending is fail closed. It requires the platform switch, approval or automatic readiness for the exact customer, an authenticated sender, a successful owner-only test where applicable, fresh provider feedback and the applicable sending cap. Queued work may pause if any safety signal becomes stale or adverse. We may reduce caps or stop sending to protect recipients, providers, the service or our legal position.
7. Payments, renewal, cancellation and refunds
Paddle processes payments. The Full Audit costs £997 once, plus applicable taxes. Safe Send every 4 weeks has a 14 day included period and then renews at £597 every 4 weeks. The longer terms are charged in full when bought and renew at £3,044.70 every 24 weeks or £5,373 every 48 weeks. All plus applicable taxes, until cancelled. The longer periods and their availability are described in section 2. Paddle calculates any applicable tax from the buyer information supplied at checkout, and the checkout page shows the total amount due before you confirm. No amount is charged until you confirm it.
You may cancel Safe Send through the Paddle billing portal linked from your account. Cancelling before day 15 prevents the first Safe Send renewal charge for your selected period. Cancelling after a renewal stops the next renewal, and access normally continues until the current paid period ends. Cancellation does not automatically issue a refund. For the Full Audit satisfaction refund described below, or to ask about another refund, email info@leadrecoverydesk.com. Closing an account also requests cancellation. If provider cancellation fails, we preserve a restricted cleanup task and tell you rather than pretending cancellation succeeded.
If you are not happy with the Full Audit, tell us within 14 calendar days of payment and we will refund your Full Audit payment, including any tax charged on it. Email info@leadrecoverydesk.com from your account address so we can identify the purchase. You do not need to prove a fault or achieve a campaign result to use this satisfaction refund. When the Full Audit is refunded, access to the Full Audit is revoked. After that 14 day period, the £997 charge is normally non-refundable because the purchased service has been supplied. We will correct duplicate charges, failed unlocks and services not supplied. Nothing in these terms removes a right that the law does not allow us to exclude.
Where we agree a partial refund on a Safe Send billing period, it is limited to whole unused weeks remaining when we receive the request. A started week is not refundable. An agreed refund shortens access to match the period refunded, and we tell you the figures we used. We may make an exception where there is a clear Lead Recovery Desk error.
Currency. Prices are set in pounds sterling. Customers in the United States can pay in US dollars and customers in the euro area in euros, at the fixed prices shown on the pricing page before checkout; these are our own prices, not a live exchange rate. Your first payment sets your account currency and later payments, renewals and changes stay in it. Every refund rule in these terms, including the Managed Recovery setup refunds, applies in the same way and in the same proportions to the amount you paid in your currency.
We may change future prices. Existing subscribers will receive reasonable advance notice of a recurring price change and any consent required by law or Paddle before the new amount is charged.
7A. Managed Recovery
Managed Recovery is the service where we run the campaign for you. It is bought through Paddle in your account and has two parts, both shown at checkout before you confirm. The setup costs £2,997 once, plus applicable taxes. It includes the Full Audit, your onboarding call and the first 35 days of the managed package. The managed package then renews from day 36 at £1,997 every 4 weeks, £10,184.70 every 24 weeks or £17,973 every 48 weeks, depending on the package you chose, plus applicable taxes, until cancelled.
We send only from a sending address your business owns and has authenticated, and every campaign follows these terms, the Acceptable Use Policy and the sending safeguards in section 6. No reply, booking, recovered revenue or other result is promised at any price.
Setup refunds. If you ask us to cancel within 3 days of paying the setup, we refund the setup payment in full, including any tax charged on it, and cancel the managed package so nothing further is charged. After that, the setup payment covers the first 5 weeks (35 days), and we refund the weeks not yet started: from day 4 until the end of week 1, £2,397.60; in week 2, £1,798.20; in week 3, £1,198.80; in week 4, one fifth of the setup (the last week not yet started); from week 5 onwards, nothing. Any tax charged is refunded in the same proportion. A week counts as started on its first day. To ask, email info@leadrecoverydesk.com from your account address; the date we receive your email is the date that counts. The 14 day Full Audit satisfaction refund above applies to the Full Audit bought on its own, not to the Managed Recovery setup.
There is no minimum term. You can cancel the managed package at any time from your account. Cancelling stops the next payment and the service continues until the end of the period already paid for. Weeks already paid for are not refunded, except where there is a clear Lead Recovery Desk error or a right the law does not allow us to exclude.
8. Availability, changes and third party services
The service is provided on a reasonable care and skill basis, but pre-launch and test features may change. We do not promise uninterrupted availability, permanent compatibility with every file or provider, or that any provider will accept or deliver a message. We may carry out maintenance, correct defects and change features where reasonably necessary for security, law, provider requirements or product improvement.
Paddle, Fly.io, Tigris, Resend, Anthropic and customer-selected sender providers operate their own services. We remain responsible for our duties under these terms and the DPA, but we are not responsible for an outage or decision outside our reasonable control. If a material service reduction affects a paid subscription, your remedy is to cancel before the next renewal, without prejudice to rights that cannot be excluded.
9. Confidentiality and security
Each party must protect the other's confidential information and use it only to perform this agreement, except where disclosure is required by law or to an authorised provider under appropriate obligations. This does not cover information that is already public without breach, was lawfully known, or was independently developed.
We use the safeguards described in the DPA, including separate customer databases, access controls, transport encryption, password hashing, encrypted sender credentials, sending interlocks, backups and audit records. No internet service can promise absolute security. You must use the self service controls and contact us promptly at info@leadrecoverydesk.com if you believe data or credentials are at risk.
10. Acceptable use, suspension and termination
Our Acceptable Use Policy forms part of these terms and you agree to it by using the service. It sets out what may and may not be sent, the evidence of permission we expect for a list, and what happens when a campaign or import is judged high risk. Where a campaign is held for review, or a workspace is suspended for a breach, that decision is made under that policy and we tell you the reason.
We may suspend sending or account access immediately where reasonably necessary to stop unlawful messaging, spam, fraud, security risk, provider harm or breach of these terms or the Acceptable Use Policy. Where the issue can be corrected safely, we will explain what is required. We may terminate for a serious or repeated breach, insolvency, legal requirement or permanent discontinuation of the service, giving reasonable notice where circumstances allow.
You can export your active data before deletion and close your account through the account page. Closing the account removes active workspace and account data, subject to the backup rotation and restricted cleanup records described in the Privacy Notice and DPA. You remain responsible for keeping any suppression evidence your business needs after closure.
11. Intellectual property
We own or license the software, design, documentation, brand and service materials. During your account, we grant your business a limited, non-exclusive, non-transferable right to use the service for its internal business purposes. No ownership transfers to you. Feedback may be used to improve the service provided it does not identify your contacts or disclose your confidential information.
12. Responsibility and liability
You are responsible for your list, lawful basis, message content, sender identity, approvals, instructions, replies, claims and compliance. To the extent permitted by law, you will reimburse reasonable direct losses, third party claims, regulatory costs and provider charges caused by your unlawful list, unlawful message, infringement or deliberate breach of these terms, but only to the extent caused by you.
We do not guarantee replies, bookings, revenue, deliverability, inbox placement or recovery results. To the fullest extent permitted by law, neither party is liable for indirect or consequential loss. We are not liable for lost profits, lost business, lost opportunity, anticipated savings or reputational loss, except where the law does not allow that exclusion.
Our total aggregate liability arising from the service is limited to the greater of £997 and the fees you paid us during the 12 months before the event giving rise to the claim. This cap does not apply to fraud, fraudulent misrepresentation, death or personal injury caused by negligence, deliberate misuse of confidential information, or any liability that cannot lawfully be limited.
13. Events outside reasonable control
Neither party is responsible for delay or failure caused by an event outside its reasonable control, including widespread network failure, provider outage, natural disaster, war, civil emergency, government action or labour disruption. The affected party must take reasonable steps to reduce the impact. Payment already due and data protection duties that can still be performed are not excused.
14. Changes, notices and general terms
We may update these terms for law, security, provider or product changes. The version and date below will change. Material changes will be notified to the account email before taking effect where reasonably possible. A recurring price change follows the separate notice rule above. If you do not accept a material change, stop using the service and close the account before it takes effect.
Formal notices may be sent to info@leadrecoverydesk.com and to the email on your account. Email is treated as received on the next business day unless a delivery failure is reported. You may not assign this agreement without our written consent. We may transfer it to the final paid contracting entity or a successor operating the service, but only with notice and without reducing your accrued rights or data protection safeguards.
These terms, the DPA and documents expressly incorporated into them are the entire agreement about the service. If there is a conflict, the DPA controls for processing customer lead data and these terms control otherwise. If one term is unenforceable, the rest remains effective. Delay in enforcing a term is not a waiver. No person other than the parties has a right to enforce these terms.
15. Governing law and courts
These terms and non-contractual obligations connected with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory rule that applies despite this choice. Data protection complaints may still be made to the regulator with authority over the relevant processing, including the Guernsey Office of the Data Protection Authority.
