What this service is
Lead Recovery Desk is a self service B2B tool that helps you contact your own past enquirers again. You upload a list of contacts who previously expressed interest in your business. The service cleans the list, segments it by how recently you were in touch, and shows you who is most likely worth following up.
There are two products available, sold as one time purchases:
- Full Audit: uploads and stores your lead list in your own private workspace, segments your leads by temperature, and gives you a clear view of your recoverable pipeline.
- Safe Send: connects your own email or SMS sender and sends recovery messages to your leads on your behalf, according to sequences you review and approve.
These are one time purchases, not a subscription. You pay once for each product and keep access to it. There are no recurring charges unless new products are introduced and you choose to buy them.
Your account
To use the service you must create an account with a valid business email address and a password. You are responsible for keeping your credentials secure. You must be at least 18 years old and have the authority to enter into this agreement on behalf of your business.
You agree to provide accurate information when you sign up and to keep it current. We may suspend accounts where we reasonably believe the information provided is false or where the account is being misused.
Your leads and lawful basis
You confirm at upload that the contacts in your list are your own prior enquirers, that you obtained their details lawfully, and that you have a lawful basis to contact them under applicable data protection and marketing law, including but not limited to the UK GDPR, the Privacy and Electronic Communications Regulations, and any equivalent law in your jurisdiction.
We are not your compliance adviser. You remain solely responsible for your own compliance with data protection law, marketing law, and any rules specific to your industry or jurisdiction. If you are unsure whether contacting a particular list is lawful, seek qualified legal advice before uploading.
Acceptable use
You agree to use this service only for legitimate renewed contact with your own prior leads. You must not:
- Upload purchased, rented, scraped, or otherwise third party contact lists.
- Contact anyone who has asked not to be contacted or who has opted out, regardless of when the opt out was given.
- Send unsolicited commercial messages to people who have never expressed interest in your business.
- Use the service to send spam, phishing, illegal content, or anything that violates applicable law.
- Attempt to circumvent the opt out handling, quiet hours, or suppression lists that are built into the service.
- Resell or sublicense access to the service to third parties.
Breach of these conditions may result in immediate account suspension without refund.
Sending and compliance
When you use Safe Send, all messages are sent from your own connected accounts, your own email provider or your own Twilio number. You are the sender of record. We are a technical intermediary only.
Every message sent through the Safe Send product includes an opt out mechanism. Anyone who replies requesting to stop is removed from all future sends immediately. Quiet hours, configurable by you, are enforced so that messages are not sent overnight.
We operate a preview mode by default. No messages are sent for real until you both connect your own sender credentials and request that live sending be activated on your account. This is a deliberate safeguard and not a defect.
You are responsible for ensuring that your sending practices comply with all applicable law, including the CAN SPAM Act, the UK Privacy and Electronic Communications Regulations, the General Data Protection Regulation, and any other laws that apply to your location and the location of your contacts.
Data handling
Your lead data is stored in your own isolated workspace. No other customer can access your data. We do not sell, rent, or share your data with third parties. We do not use your contacts' details for any purpose other than operating the service for you.
Your sender credentials, including SMTP settings and Twilio keys, are encrypted at rest and used only to send messages you have approved. They are not returned to you via the API or used for any other purpose.
For full details of how we handle personal data, see our privacy note.
Payments and refunds
Both products are sold as one time payments. Payment is processed through Stripe. Once a product is unlocked and you have used it, for example, you have uploaded and confirmed a lead list, or you have run a campaign, we do not offer refunds as the service has been delivered.
If you paid but your product was not unlocked, email us from your account address and we will resolve it the same day at no additional cost.
We reserve the right to change prices for future purchases. Prices for products you have already bought are not affected.
Limitation of liability
The service is provided as is, without warranty of any kind, express or implied. We do not guarantee any particular result from using the service, including any specific number of replies, bookings, or revenue recovered. Results depend on factors outside our control, including the quality and recency of your list, the nature of your business, and how your contacts respond.
To the fullest extent permitted by law, our total liability to you for any claim arising out of or in connection with this service is limited to the amount you paid us in the 12 months before the claim arose.
We are not liable for any indirect, consequential, or special losses, including lost profits, lost data, or reputational harm.
Nothing in these terms limits liability for fraud, death, or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.
Termination
You may close your account at any time by emailing us from your account address. We will delete your workspace and all associated data. Closing your account does not entitle you to a refund for products already purchased and used.
We may suspend or close your account if you breach these terms, if your account is used for fraud or abuse, or if we are required to do so by law. We will give you reasonable notice where possible before doing so, except where immediate action is required to protect other users or comply with the law.
Changes to these terms
We may update these terms from time to time. When we do, we will update the version date below and, for material changes, notify you by email to your account address before the changes take effect. Continuing to use the service after the effective date of any change constitutes acceptance of the new terms.
If you do not accept a material change to the terms, you may close your account before the change takes effect.
Governing law
These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, unless a mandatory local consumer law provides otherwise.